Reply to reviews and comments faster, in your own voice
Answer every comment and review in minutes.
Social Inbox brings comments, messages, mentions and Facebook recommendations together, with a suggested reply for each from your approved facts. Turn the best reviews into posts.
Unanswered reviews tell customers you are not listening
People read reviews and the replies to them. A wall of unanswered reviews, or a defensive reply written at midnight, costs more customers than any ad can win back.
Replying well takes time most teams don't have, and answers vary depending on who writes them.
PQZ drafts a reply for every review and comment from your approved facts, in your voice. You check it and send it. Great reviews become proof posts with the Template Library.
Google reviews answered in your voice
Suggested replies with the right details
Social Inbox collects reviews and drafts a reply for each one from your approved facts. You read, edit if needed and send.
Thank you, Ben, and sorry for the wait. Saturday mornings are busy, so booking ahead gets you seated right away.
Your best reviews, turned into posts
Review templates in your brand
Pick a review and a review template. PQZ lays it out in your colours with the reviewer's first name, ready for feed or story.
The same question, answered instantly
Keyword rules for comments
Set keyword rules for common comment questions, such as hours or booking, and PQZ replies with the approved answer.
How replies work
Seconds per thread.
Open a thread
Every channel and review in one list.
Read the suggestion
A reply drafted from approved facts.
Send or assign
Reply, or hand it to a teammate.
Share the praise
Turn a great review into a post.
Built for reviews and replies
One inbox, every channel.
Facebook recommendations
Next to comments and messages.
Comments
From every connected channel.
Messages
DMs in one place.
Mentions
When people tag you.
Suggested replies
From approved facts.
Assign
To the right person.
Hide
Spam and abuse.
Keyword rules
Auto-replies for common questions.
Proof posts
Reviews as branded posts.
Replies that help, not hurt
Correct answers
Replies use approved facts, so hours, prices and policies are right.
Consistent voice
Every reply follows your Brand Kit tone.
Human in charge
PQZ never sends a reply without a person, unless you set keyword rules.
Who uses PQZ for reviews
Three businesses.
Reviews, before and after PQZ
The same customers.